Dispatcher

Financial Contributions:

Exceed company growth and revenue goals challenged by the company while training dispatchers to assist in fast growing, heavy volume, high stress dispatch office.  Handled collections, damage and theft claims making sure problems were resolved in a timely manner.

 

Summary:

Office manager, Dispatcher, Customer Service, Collections, Damage claims.

 

Experience

Centerline Drivers, Colton, CA via Labor Ready, Redlands, Ca           2013-06 to present

Support Representative

  • Ensure the appropriate procedures and policies are followed and completed for drivers involved in accidents and/or injuries.
  • Analyzes customer and worker experience data to determine specific needs
  • Ensures all drivers meet the hiring requirements of customers to ensure customer expectations are exceeded.
  • Personal interaction with customers to further develop business.
  • Handle customer complaints quickly to resolve any issues.
  • Determine DOT and non DOT testing requirements

 

O.D. Auto Transporter, Inc., Tracy, CA                                                    2007-2012

Office Manager/ Dispatcher

  • Responsible for company growth. 
  • Oversee the daily operations of truck operations (mapping route, obtaining freight and handling any and all problems that arise).
  • Customer Service: Promote repeat client business and grow client base.  Company Correspondence: Business-to-Business communication. 
  • Customer accounts:  Service, billing, collections, handle damages and theft.
  • Aide in all aspects of truck/trailer maintenance/repair (obtain towing, mechanic, lodging, etc.) to keep the truck on schedule. 

 

Courtesy Auto Transport, LLC.   Corona, CA                                          2000-2007

Sr. Dispatcher

  • Coordinated the dispatch of 35+ trucks in California, Arizona and Nevada.
  • Oversee the daily operations of truck operations (mapping route, obtaining freight and handling any and all problems that arise).  Assisting drivers from dispatch to deliver of freight. 
  • Customer Service: Promote repeat client business and grow client base.  Working with customers negotiating price, arraigning pick up as point of contact until time of delivery.
  •  Company Correspondence: Business-to-Business communication.
  • Working with customers negotiating price, arraigning pick up until time of delivery.
  • Aide in all aspects of truck/trailer maintenance/repair (obtain towing, mechanic, lodging, etc.) to keep the truck on schedule. 

 

Southern California Auto Auction, Fontana, CA                                      1990-1995

Consignment Vehicle Supervisor and D.M.V. Title Clerk

  • Oversee invoicing, data entry, tracking inventory (when I started we ran 1100 vehicles 1 day a week when I left we ran 2300 vehicles) on premises, making sure vehicles and documentation were ready for auction.
  • Customer Relations/Service- build confidence in our company to promote growth and revenue, solve problems.
  • Supervise 15 to 50 employees.

 

Volunteering

 

Corona-Norco Settlement House, Corona, CA                               2010-present

Board Member

 

REFERENCES:   Available Upon Request

  • ID#: 87571
  • Location: Corona, CA , 92881

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
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