Customer service

Michael Norby
202 East Olive Street � Corona, CA 92879 � Cell (714) 342-5706 � Email:
Sales Management Leader
Innovative and results-driven sales strategist offering more than 20 years in demonstrated success creating roadmaps and leading rapid-fire execution of integration strategies and improvement initiatives to grow profits, increase sales-force effectiveness, and instill a customer-focused culture.
Professional Strengths
 New Business Development
 Strategic Marketing Plans
 Planning & Implementation
 Persuasive Communication
 Effective Presentations
 Team Collaboration & Leadership
 Contract Negotiations
 Analytical Problem Solving
 Writing & Communication
 Sales Plans & Forecasting
 Exceeding Sales Goals
 Market Research & Analysis
Key Achievements
� Commended for outstanding performance related to sales and service; received individual achievement award
� Grew gross sales from 10% to 25%; exceeded forecasted sales objectives by 15% in a slow growth industry
� Collaborated and built positive rapport with Department of Commerce, Homeland Security, and FBI
Professional Work Experience
Sales Manager – Exports, Aircraft Spruce and Specialty, Corona, CA 1993 to 2014
� Cultivated business contacts & built relationships to drive business opportunities towards established sales goals
� Maximized profitability, sales volume, & margins through effective communication and persuasive presentations
� Analyzed and implemented process improvements to optimize the sales process and increase sales volume
� Actively managed all international accounts in conjunction with sales teams, distributors, and staff support
� Ensured quality control on all aircraft parts being exported to maintain high levels of customer satisfaction
� Stayed up to date on industry trends and competitor information; serves as primary interface with customers
� Maintained and grew revenue streams by developing strong relationships with key decision makers; renewed contracts and resolved complex problems
Associate of Arts in Business Administration, Fergus Falls Community College, MN
Software Skills
Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • ID#: 85264
  • Location: Corona, CA , 92879

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