847 Montague Drive
Corona CA 92879
Extremely creative, knowledgeable and resourceful Hotel Guest Service General Manager. I have extensive experience in consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.
Total ten years’ of experience on hotels operations.
Outstanding oral, written and training communication skills with Vendors and Co-workers.
Unparalleled guest relations skills especially in creating "special touches" and resolving Guest requests/concerns. Strong analytical skills including trend analysis and the ability to develop innovative tactics to resolve problems.
Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.
Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance and meet as well as greet customers. Profound ability to delegate work assignments; provide recognition for results.
Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness. Uncommon ability to prioritize and plan work activities.
Opera PMS System, HOLDEX, Windows, Word Perfect, PowerPoint, Word, West law, Lexis-Nexus, Lotus Notes and Excel. Pay maxx payroll, Platinum Accounting software, and Quick to master new skills.
Staybridge Suites Anaheim Sep 2013 — Nov-2013
Recruiting and Hiring, Payroll, Benefits, Contract Labor Administration, Employee Relations, Accounting; Reconciles the monthly receipts and invoicing for Disney ticket sales. Balances the monthly Checkbook to the G/L; monitors spending throughout the month and Conducts monthly bank audits for all cashiers.
Provides financial analysis and commentary recommendations to meet financial goals.
Holiday Inn Anaheim Resort Aug 2008 — Sep-2013
Guest Service Manager
Handling over 264 Rooms
Plan the accommodation, catering along with other hotel services.
Promote and market the business.
Assume authority for the hotel in the absence of the General Manager and serve as Assistant General Manager for all operations within the hotel.
Ensure that every department head is aware of operational goals and hence is made aware of the necessary tools
Manage budgets as well as financial plans.
Maintain statistical-financial records.
Recruit and monitor relevant staff for their specific operations.
Plan work schedules as per requirement.
Meet as well as greet customers.
Deal with customer queries and complaints.
Address customer problems as well as troubleshoot.
Ensure events and conferences run without interruption.
Supervise the supplies and furnishings.
Travelodge Hotel May 2005 — Aug 2008
Analyze complex financial data and extract and define relevant information; interpret data for the purpose of Determining past financial performance and to project a financial probability and development of unrestricted funds budgets, research grants and contracts, revenues, and gift accounts. Analyze Budget patterns and projects expenditures.
Oversee the preparation of working papers and approved budgets; ensure that expenditures for budgets, and Grants and contracts are monitored and that reports are prepared to maintain balanced account Develop management, narrative, and statistical reports for private and government donors Monitor, identify, and communicate over expenditures to faculty and administrative staff and resolve funding shortfalls. Use appropriate cost rates, such as indirect and benefit rates for proposed budgets.
Regional Director of Operations
Pacific Hospitality Group
Cell: 714.348.7165 | Email: email@example.com
Relationship: GM at HolidayInn Anaheim Resort
GM of candlewood suites lake forest
Cell: 714.875.7121 | Email: firstname.lastname@example.org
Relationship: Controller at HolidayInn Anaheim Resort
Director of Sales crown Plaza Fullerton
Cell: 949.636.6284 | Email: Vicki.email@example.com
Relationship: Director of Sales at HolidayInn Anaheim Resort
Centennial high school Jan-2000 — June 2002
High School Diploma/GED
Business Administration June 2004 — June 2006
University of Phoenix
Bachelor of Science in Business Administration