Audrey E. Barraza
Mobile: 626-890-8893 firstname.lastname@example.org
July 2016 – September 2016
Office Support/Consumer Services Reimbursement Specialist I (CSRS I)
Inland Regional Center (IRC)
Under general supervision of Administrative Unit Manager - Purchase of Service perform fiscal clerical work in connection with the examination, calculation, reconciliation and recording of accounts payable records, verify check claims for payment, process requests to authorize payments; verify records for accuracy and completeness; and prepare summary reports. Perform related work as required. Positions in this class primarily process all transactions in an assigned category such as purchase of service and billings. Incumbents audit and check work of assigned transactions to be sure the records meet all the procedural guidelines and are accurate. Incumbents assist with or provide major input in the form of summaries.
September 2014 – October 2015
Corporate Receptionist/Appraisal Coordinator/Office Support
Orders and tracks appraisal assignments through the APPRAISAL MANAGEMENT SYSTEM (Mercury). Place orders for various appraisal products with appropriate vendors. Mercury Interacts with the appraiser, appraisal management companies, and the internal origination, processing and underwriting staffs, and other clients to facilitate the ordering and return delivery of appraisal assignments. Monitors assignments and the return delivery of appraisal products from the appraisal vendor to ensure the file is processed accurately and in a timely manner. Records daily work in the APPRAISAL MANAGEMENT SYSTEM (Mercury) to ensure data is accurate and up to date. Invoicing and accounting. Other duties as assigned.
Answer phones for all AE, LO, Branch Managers, EVP, Brokers, Underwriters, Funding and various Escrow offices. Receive daily loan documents, log and assign to funding and send out email notifications. Provide Customer Service and screen calls before calls go to Loan Service Centers. Receive daily mail/packages and distribute to various operations departments, process outgoing mail. Set-up and schedule conference room, order lunch, greet visitors, vendors and new employees. Front desk professional.
June 2013 – April 2014
Office Assistant/Onsite Assistant Community Manager
WR Gorman & Associates/Vista Del Plaza
Assistant Community Manager/Front Office Leasing Assistant, for a 60 unit apartment complex located in Brea, CA. Answer phones, show units, stage units, screen applicants, run credit checks, collect rents, post notices, contact on-site maintenance and process work orders requests, work order follow up by phone and email, schedule out-side vendors, for required maintenance for all 60 units. Perform daily and nightly walk-troughs of two buildings. Support a staff of four Realtor’s with various projects such as phone calls, mail distribution, marketing, scheduling, appointment setting and any other assistance required. Front office professional providing high quality office support and customer service within the apartment and property management arena.
July 2011 – June 2013
Front Office/On-Site Apartment Assistant Manager
Leorita and Bess Apartment Complex
Administrative, clerical work performed for a 30 unit apartment complex. Answer phones, screen applicants, run credit checks, collect rents and contact out-side vendors for required maintenance and repair. Provide high quality Customer Service with each resident.
May 2009 – July 2011
Independent Individual & Family Services Professional
While unemployed and job searching I performed the following:
Attended several job fairs, Helped care for my elderly Father until his passing in August 2010. Baby sat my first grandson while his mother/my daughter was ill after his birth.
Assist family and friends with driving to doctor appointments, errands moving and cleaning.
September 2000 - May 2009
Office Support/System Administrator/IT- National Help Desk
Operations Lead responsibilities include reporting to the National Help Desk Manager, the Lead
Is responsible for ensuring continuous availability of all Help Desk metric reporting, research and analysis of Help Desk calls, creating and auditing reports for the Help Desk and management Teams.
Creating procedure and technical documentation to assist the Managers in achieving team
Building; by creating presentations for staff, leading internal and external metric and reporting projects. Remedy Help Desk Process Support group, analyze and manage incidents and RFC assign to process support group to insure that every incident and RFC is completed as quickly as possible.
Create Remedy users ID and passwords and notify clients, participate in application testing.
Assist Remedy users with interpretation of client requests. Deliver project tasks on schedule. Service Request processing managed the Remedy queue to insure that the acknowledgement and SLA levels were always met.
Education Mountain: View High School: General Education, three year graduate.
Rio Hondo Community: College, General Education, Typing, Business Machine Classes, Physical Education Classes.
Activities and Societies: Two time - Recipient of “Achievers Circle” Recognition - Home Savings of America. Walking, walk for a cure: Breast Cancer, Lupus and Scleroderma. Zumba Fitness.
TECHNICAL SKILLS AND ABILITIES: Office support, Front office, PC, Windows, MS Word, MS Office, Power Point, WordPerfect, MS Excel, Lotus 1-2-3, dBase III+, Lotus Notes R5, Sametime, NICE system monitoring, Vantive reporting tool, Symposium, Appfolio, Onestep, Plan Plus, Mercury Appraisal, various phone systems, Crystal reporting tool, Kodak document scanners model 9000D, Docutronix System mail 2000, sorter, Bar code readers, Biscuit cutters. Vantive, Remedy, FAST tracking, 15+years in the Office Support Environment, WEB Training. Project Coordinator, coordinated the Apartment complex recycling program. Supported 30 units at Leorita & Bess Apartments, Supported 60 units at Vista Del Plaza, 3-Condos and 4 Units in Los Alamitos, CA.,500 units Terrace, Rancho Cucamonga, 300 units Jamboree, Rancho Cucamonga. Available through JWilliams Staffing and AppleOne.