Hotel Front Desk Clerk

Marisa Angeles
8802 Flintridge Ln, Corona, CA 92883


(805)907-1104
marisaxangeles@gmail.com

Job Objective:


To obtain a position where I will be able to apply my skills and work experience to contribute towards outstanding and effective customer service.

Education:

Graduated Rincon High School with a 3.92GPA - 4698 Foothill Road, Carpinteria, CA 93013
College - Ventura College for nursing - 4667 Telegraph Road, Ventura, CA 93003

Work Experience:

Blue Pacific - 905 Linden Ave, Carpinteria, CA 93013
February 2012 - December 2013

Key holder

*Responsible for opening and closing the store and accurately balanced cash registers daily; prepared bank deposits daily. 

*Interviewed potential employees; trained and supervised new employees.

*Handled all cash, check, debit, credit, and gift card transactions effectively.

*Ensured floor and stock areas were consistent with store standards.

*Provided excellent customer service and made refunds and exchanges as necessary.

*Prevented many loss prevention issues from occurring.

Children's Dentistry - 512 W 17th St Santa Ana, CA 92706
June 2103 - September 2014

Receptionist

*Greeted customers and developed strong patient relations by providing a high level of customer service.

*Answered multiple phone lines, providing information, taking messages, and transferred to appropriate personnel.

*Scheduled and confirmed appointments with patients.

*Accurately maintained all patient records as well as registering new patients and retrieving previous treatment records for established patients.

*Entered treatment plans, posted payments, and entry charges to patient files. 

*Verified patients insurance, collected payments, and sent out proper billing.

Home Depot - 401 W Esplanade Drive Oxnard, CA 93036

January 2015 - June 2015

Cashier
*Maintained consistent accuracy of cash in register and made sure all payment transactions were correct and proficient.

*Provided fast, fun, and friendly checkout service ensuring accurate price codes and discounts were applied to transaction. 

*Answered customers' questions and provided information on procedures or policies.

*Trained new employees on the cash register.

*Assisted fellow team members in other areas of the store.

Target - 2850 N Oxnard Blvd, Oxnard, CA 93030

July 2015 - January 2017

Customer service desk

*Checked to ensure appropriate changes were made to resolve customers problems and complaints.

*Processed customer service transactions including refunds and store credits in accordance to company policies.

*Assisted customers in store and over the phone regarding store operations, products, promotions, and online orders. 

*Displayed passion for customer service by going above and beyond by greeting customers with enthusiasm.

*Consistently received positive feedback from guests and created repeat business by developing long term friendships with customers.    

*Successfully trained, supervised, and coached new employees and current employees.

 
Skills:

*Self-confidence

*Creativity

*Critical thinking

*Organization

*Conflict resolution

*Bilingual

*CPR

*Self-defense

  


 

  • ID#: 146664
  • Location: Corona, CA , 92883

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