Resume v11 - Alvin Luo
7851 Slate Creek Road ▪ Eastvale, CA 92880
Cell: (626) 371 – 5995
9/06 – 6/09 UNIVERSITY OF WASHINGTON SCHOOL OF LAW SEATTLE, WA
Received J.D. degree. G.P.A.: 3.41/4.00. Awards/Honors: 2008 ABAW & Nat’l Assoc. of Asian American Professionals Scholarship; 2007 Stokes Lawrence Scholarship; California Governor’s Scholarship; 2007 Puget Sound Clerkship. Activities: Seattle Vote Project; Asian American Legal Defense & Education Fund; Asian Pacific American Law Students’ Assoc. (president); Chinese American Law Students’ Assoc. (founder); Int’l Law Society.
9/03 – 6/06 UNIVERSITY OF CALIFORNIA SANTA BARBARA, CA
Received B.A. degree summa cum laude with Business Economics major, Asian American Studies minor, and Accounting concentration. G.P.A.: 3.87/4.00. Awards/Honors: Dean’s List, 2003-2006; Honors Program, 2003-2006; Senior Scholastic Achievement Award (2006, highest dept. GPA); Junior Scholastic Achievement Award (2005, highest dept. GPA); Leon F. Goodman Scholarship; J & I Campbell Scholarship. Activities: Shoreline Preservation Fund; Chinese American Assoc. (vice president).
5/16 – 1/17 GLOBAL FUTURE CITY IRVINE, CA
Customer Service Manager
Managed both in-house and outsourced bilingual customer service teams for all divisions of publicly-traded company. Strategically created and refined departmental material to align with Sales and Marketing vision. Worked closely with Operations dept. to identify and improve process effectiveness and efficiency. Oversaw prioritization and trade-offs among customer experience, performance, and operational support load. Developed trusted advisor relationship with Executive team, VIP clients, and key industry personnel.
10/11 – 10/15 SKYWORTH CITY OF INDUSTRY, CA
Customer Relations Manager
Oversaw customer relations operations at multinational corporation’s U.S. office. Developed and implemented customer service policies, procedures, and standards. Administered nat’l client database system and coordinated related logistics. Performed analytics for peruse by Sales and Quality Assurance teams. Advised executives on product design oversights and potential legal issues. Maintained favorable relationships with vendors and key end-user groups. Communicated with state Attorney General offices and various consumer protection agencies across continental U.S.
12/09 – 9/11 CICLOSPORT TAIPEI, TW
Oversaw emerging company’s activities and well-being from a strategic legal and business perspective. Counseled in matters involving corporate governance and regulatory compliance. Advised in domestic and cross-border transactions. Negotiated and drafted related contracts in accordance with applicable law. Prepared for incorporation within U.S.
9/08 – 6/09 UW ENTREPRENEURIAL LAW CLINIC SEATTLE, WA
Advised clients on entity formation, business planning, and various tax and accounting issues. Researched state and federal corporate regulations. Managed client expectations and raised appropriate issues to supervising attorneys.
LEGAL LICENSES AND RELEVANT SKILLS
Licensed to practice law in California – State Bar No. 273767; Fluency in spoken Mandarin Chinese; Proficiency in Office 365, Desk (Salesforce), Zendesk, NetSuite, Lexis, & Westlaw.