Office Assistant

David Reyes
2265 Lakeside Pl apt 102 Corona, CA 92879 | | C: 951 218 9954 | reyesd81603@gmail.com

Summary
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Highlights
Leadership skills Sound Judgment

Strategic planning Complex Problem Solving


Policy/Program Development High Level of Integrity
Team Player

Computer Savvy


Experience
07/2015-07/2016 Call Center Manager - DCSE Leasing

Manager of the call center representatives staff for heating and air conditioning business.

Manually schedules and supports staff of 7-10 on completing weekly goals and sales numbers. Daily and monthly planning individual strategies for staff on inbound and outbound calls

Responsible for all inbound calls relating to customer concerns and complaints. Additional responsibilities include accumulating as well as retaining customers

Monthly meetings with company director and office management staff to collect data, resolve issues, develop plans.

Responsible for interviewing new call center reps, training new hires with procedures, disciplinary actions and coaching for call center staff

06/2014-07/2015 Account Manager – Securitas USA

Security management of several clients of warehouse facilities and security staff.

Directs security staff and ensures implementation of access control for protection of individuals and industrial establishments.

Notifies clients of security weakness and implements procedures for handling, storing, safe keeping, and destroying classified materials.

Organizes periodic training and weekly updates to the staff. Prepared for all situations, call offs and immediate replacement. Developing and presenting loss prevention and safety plans for each site and status updates directly or through email, to the client

Responsible for communicating techniques, daily client requests regarding protection and constant changes of operation/instructions of property, assets, and people, as well as investigating suspicious activities. Continuously striving to satisfy clients. Responsible for monitoring data entry in client program YARDVIEW (of guards) and making corrections when necessary

Responsible for onsite HR tasks; Making calls from Securitas employee database; interviewing potential guards and assigning to post and shift that fits accordingly. Continued education training procedures, disciplinary actions, responsible for master and work schedules, payroll using SAFES program for a staff over 40 guards, General knowledge of company and CA workplace policies, resolving staff grievances etc




08/2011- 06/2014 Shift Supervisor –Securitas USA

Responsible for supervising a team of guards during 2nd shift at several access control gates and desks (12-15 posts)

Organizing and developing safety and loss prevention plans. Manual (or onsite) inventory of trailers of merchandise in 8 truck yards as well as making corrections and updating information of guards.

Patrolling various facilities over (15 posts) and observing signs of theft attempt

Filing, updating and organizing physical staff files, as well as physical manifests of client truck and driver information, incident reports

08/2007- 08/2011 Security Officer –Securitas USA

Responsible for monitoring the entrances and exits of warehouse employees and visitors using metal detector

Visual inspection of all items leaving facility. Visual inspection of employees making sure they are wearing their personal protective equipment and being aware of OSHA

Daily activity reports with hourly updates in client's format. Noting unusual events and potential safety hazards that take place in the facility

Satisfying the post orders and daily changes of client

01/2007- 08/2007 Cashier –Food4Less

Operating cash register and handling large amounts of cash and checks. Memorizing food codes

Stocking items back on the shelves, making sure isles are clear of hazards, clean, and swept

Helping customers with special needs

Bringing carts into store

08/2005- 01/2007 Instructional Aide -Jurupa Unified School District

Monitoring and being responsible for elementary students during recess and lunch breaks to ensure a safe and controlled environment

Assisting students with assignments in classroom, and grading assignments

Assisting teachers with students that are special needs/disabilities. Attending meetings concerning early childhood continued education


08/2000- 01/2007 Customer Service Manager –Wal-Mart

Supervise cashiers and assist them with special situations and complaints at register

Manual scheduling of a team of cashiers during various shifts as well as coverage control

Responsible for delegating floor associates toward customer needs. Responsible for making sure register are accurately counted, areas are clear and clean for the next shift

Recruiting potential cashiers using Walmart database. Setting up and conducting interviews. Conducting daily meetings and conveying new strategies and directions to team of cashiers


Accomplishments
Served as a key contributing member to leadership team.

Earned “Officer of the Month”Awarded three times which was followed by a managerial level promotion.

Supervised team of 40+ members.

Applied safety procedures and policies as outlined in the company’s safety manual.


Education
High School – Jurupa Valley High School (2000, diploma)
Some College – Riverside Community College

References

Bridge Elson 909-238-9445
Elizabeth Gonzalez 909-544-8489
Joan Coleman 909-991-5082
  • ID#: 140438
  • Location: Corona, CA , 92879

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