Customer Service/Call Center/Hotel/Reservations

Adam C. Zambrana 1666 Fairway Drive Corona Ca 92883 (714)709-1826 A.Zambrana023@gmail.com OBJECTIVE To be able to demonstrate the superior customer service skills I have acquired in addition to assisting management and increasing business growth. This will allow me to continue to grow in a leadership role. CORE COMPETIENCIES / SKILLS/ & QUALIFICATIONS • Twelve years of providing excellent customer service within the hotel industry • Effectively assisted management to handle all guest complaints and resolutions • Responsible for accurate daily accounting entries punctual post payments and chargers as necessary • Effectively muti-task in areas of office and hotel administration • Proficient with Fosse, Room Master, QNQ, Microsoft Office, Navis, Call Center, Hotsos EMPLOYMENT HISTORY Ojai Valley Inn & Day Spa- Central Reservations- Ojai, CA June 2015- July 2016 • Responsible for answering incoming reservation calls in accordance with AAA Five Diamond Standards • Ensure detail accuracy and completeness and book and sell property activities such as Spa, Golf, and Food Beverage • Display warm and welcoming demeanor and exceptional phone etiquette • Remain calm and courteous in demanding and difficult customer situations • Work cohesively as part of a team I completing tasks such as next day arrival process, reservations booked, assist in running traces and cancellation reports Towneplace Suites by Marriott- Guest Service Supervisor- Thousand Oaks, CA April 2014- January 2015 • Oversee that guests are welcomed registered in the hotel system and assigned to appropriate room, or suite • Delegate tasks such as making or confirming maintenance when problems are reported • Provide hotel clerks with the trainings and support needed • Maintain all essential front desk equipment and supplies as well as the control of guests access to safety deposit boxes • Track and post appropriate charges to guest accounts such as market charges, movies, and telephone incidentals • Completing book keeping duties such as balancingaccounts, conducting nightly financial audits and recording and referring guests comments and complaints to appropriate personal and respond via headquarters if issue was escalated • Responsible for distributing weekly schedules and daily revenue reports to corporate office • Assist the laundry attendant as much as possible to ensure towels are always available • Fix maintenance any maintenance as they came to assist a guest Lundberg Survey – Gasoline/Diesel Administrator- Camarillo, CA April 2013 – April 2014 • Intake of incoming calls by reporters of retail gas prices throughout the U.S. • Review and document correct prices and input into database • Review Monthly ad about statistical gas prices throughout U.S. • Data entry of Census Information provided by Employee travels • Travel out of state to gather information needed to gather monthly gallonege of fuel • Research of gas stations and research of employees (Cold calls) • Sort out data for next day’s assignment for other employees Casa Via Mar Inn – Guest Service Representative – Port Hueneme, CA June 2004 – December 2012 • Assist guests’ with check-in check-outs reservations • Make multi group reservations • Handle all inquiries to all tennis groups • Help maintenance department when needed assistance • Order products for company, run errands • Night Audit operations • Assist Agm with accounting, book keeping • Create projects for other employees • Marketing of Motel

  • ID#: 136427
  • Location: Corona, CA , 92883

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