Customer Service/Call Center/Hotel/Reservations

Adam C. Zambrana 1666 Fairway Drive Corona Ca 92883 (714)709-1826 OBJECTIVE To be able to demonstrate the superior customer service skills I have acquired in addition to assisting management and increasing business growth. This will allow me to continue to grow in a leadership role. CORE COMPETIENCIES / SKILLS/ & QUALIFICATIONS • Twelve years of providing excellent customer service within the hotel industry • Effectively assisted management to handle all guest complaints and resolutions • Responsible for accurate daily accounting entries punctual post payments and chargers as necessary • Effectively muti-task in areas of office and hotel administration • Proficient with Fosse, Room Master, QNQ, Microsoft Office, Navis, Call Center, Hotsos EMPLOYMENT HISTORY Ojai Valley Inn & Day Spa- Central Reservations- Ojai, CA June 2015- July 2016 • Responsible for answering incoming reservation calls in accordance with AAA Five Diamond Standards • Ensure detail accuracy and completeness and book and sell property activities such as Spa, Golf, and Food Beverage • Display warm and welcoming demeanor and exceptional phone etiquette • Remain calm and courteous in demanding and difficult customer situations • Work cohesively as part of a team I completing tasks such as next day arrival process, reservations booked, assist in running traces and cancellation reports Towneplace Suites by Marriott- Guest Service Supervisor- Thousand Oaks, CA April 2014- January 2015 • Oversee that guests are welcomed registered in the hotel system and assigned to appropriate room, or suite • Delegate tasks such as making or confirming maintenance when problems are reported • Provide hotel clerks with the trainings and support needed • Maintain all essential front desk equipment and supplies as well as the control of guests access to safety deposit boxes • Track and post appropriate charges to guest accounts such as market charges, movies, and telephone incidentals • Completing book keeping duties such as balancingaccounts, conducting nightly financial audits and recording and referring guests comments and complaints to appropriate personal and respond via headquarters if issue was escalated • Responsible for distributing weekly schedules and daily revenue reports to corporate office • Assist the laundry attendant as much as possible to ensure towels are always available • Fix maintenance any maintenance as they came to assist a guest Lundberg Survey – Gasoline/Diesel Administrator- Camarillo, CA April 2013 – April 2014 • Intake of incoming calls by reporters of retail gas prices throughout the U.S. • Review and document correct prices and input into database • Review Monthly ad about statistical gas prices throughout U.S. • Data entry of Census Information provided by Employee travels • Travel out of state to gather information needed to gather monthly gallonege of fuel • Research of gas stations and research of employees (Cold calls) • Sort out data for next day’s assignment for other employees Casa Via Mar Inn – Guest Service Representative – Port Hueneme, CA June 2004 – December 2012 • Assist guests’ with check-in check-outs reservations • Make multi group reservations • Handle all inquiries to all tennis groups • Help maintenance department when needed assistance • Order products for company, run errands • Night Audit operations • Assist Agm with accounting, book keeping • Create projects for other employees • Marketing of Motel

  • ID#: 136427
  • Location: Corona, CA , 92883

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

Look Who's Hiring!

Customer Service Call Center
Folsom, CA Randstad
Customer Service/Call Center
Watsonville, CA Manpower Group
Reservations: Call Center Sales/Reservations A...
Laguna Beach, CA Montage Hotels
Customer Care Call Center Specialist
San Francisco, CA McKinsey
Call Center Customer Service Representative
San Rafael, CA Total System Services, Inc.
Call Center Customer Service
Burbank, CA Randstad Professionals