Reservation Agent

Adam C. Zambrana
1666 Fairway Drive Corona Ca 92883


To be able to demonstrate the superior customer service skills I have acquired in addition to assisting management and increasing business growth. This will allow me to continue to grow in a leadership role.
• Twelve years of providing excellent customer service within the hotel industry
• Effectively assisted management to handle all guest complaints and resolutions
• Responsible for accurate daily accounting entries punctual post payments and chargers as necessary
• Effectively muti-task in areas of office and hotel administration
• Proficient with Fosse, Room Master, QNQ, Microsoft Office, Navis, Call Center, Hotsos


Ojai Valley Inn & Day Spa- Central Reservations- Ojai, CA
June 2015- July 2016

• Responsible for answering incoming reservation calls in accordance with AAA Five Diamond Standards
• Ensure detail accuracy and completeness and book and sell property activities such as Spa, Golf, and Food Beverage
• Display warm and welcoming demeanor and exceptional phone etiquette
• Remain calm and courteous in demanding and difficult customer situations
• Work cohesively as part of a team I completing tasks such as next day arrival process, reservations booked, assist in running traces and cancellation reports

Towneplace Suites by Marriott- Guest Service Supervisor- Thousand Oaks, CA
April 2014- January 2015

• Oversee that guests are welcomed registered in the hotel system and assigned to appropriate room, or suite
• Delegate tasks such as making or confirming maintenance when problems are reported
• Provide hotel clerks with the trainings and support needed
• Maintain all essential front desk equipment and supplies as well as the control of guests access to safety deposit boxes
• Track and post appropriate charges to guest accounts such as market charges, movies, and telephone incidentals
• Completing book keeping duties such as balancingaccounts, conducting nightly financial audits and recording and referring guests comments and complaints to appropriate personal and respond via headquarters if issue was escalated
• Responsible for distributing weekly schedules and daily revenue reports to corporate office
• Assist the laundry attendant as much as possible to ensure towels are always available
• Fix maintenance any maintenance as they came to assist a guest

Lundberg Survey – Gasoline/Diesel Administrator- Camarillo, CA
April 2013 – April 2014

• Intake of incoming calls by reporters of retail gas prices throughout the U.S.
• Review and document correct prices and input into database
• Review Monthly ad about statistical gas prices throughout U.S.
• Data entry of Census Information provided by Employee travels
• Travel out of state to gather information needed to gather monthly gallonege of fuel
• Research of gas stations and research of employees (Cold calls)
• Sort out data for next day’s assignment for other employees

Casa Via Mar Inn – Guest Service Representative – Port Hueneme, CA
June 2004 – December 2012

• Assist guests’ with check-in check-outs reservations
• Make multi group reservations
• Handle all inquiries to all tennis groups
• Help maintenance department when needed assistance
• Order products for company, run errands
• Night Audit operations
• Assist Agm with accounting, book keeping
• Create projects for other employees
• Marketing of Motel
  • ID#: 136365
  • Location: Corona, CA , 92883

Don't Be Fooled

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  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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