Medical Front Desk Receptionist

Daicy Ruvalcaba
2200 E Treemont Pl Corona, CA 92879

Strong organizational skills and work background. Highly motivated, enthusiastic, disciplined and creative learner with an intense desire to succeed, Goal-oriented; able to achieve results independently and collaboratively. Well-versed Microsoft Word and Internet. English and Spanish


North Orange County Community College Medical
Anaheim CA 7/08-11/08
Back Office


Office Manager
Dollar Loan Center 06/13 to Present

Responsible for and proactively manage the effective day to day operation of assigned store. Run Daily Report to ensure that all figures are accurate, funds are transfer properly and drawer balance and bank deposits. Analyze each loan application and accurate data and clarify any question, Understanding of underwriting guidelines provide through and effective contract explanation on every loan. Remind customers of credit limit and present options for credit limit increase. Knowledge of the lending practice act, Customer Service, Answering incoming calls, Money Handling, Collecting on past due account, in charge of running store and supervise 3 employees and training them to become good as Loan Processors, set monthly goal for the store, Telemarketing, Filling law Suits and Represent Dollar Loan Center in Court, work with SC-100 and Interstate documents.

Collection Allied Collection Services Incorporation 10/11-07/12
Knowledge of the FDCP, Customer Services Work on the Dialer Answer incoming calls and direct them to the correct personal, Make over 180 calls a daily Skip traces, Work accounts over 160 days delinquent Make payment arraignments, multi-task by speaking with customers and typing notes Meet all monthly individual goals as set by the Department Manager, Work with Words, Excel and Power point

Store Manager KE Smart Shopping 01/10-08/11
Customer service priority and selling priority Team work oriented with the ability to work in a learning environment Drive to meet and exceed performance expectations Strong sense of pride and responsibility for the maintenance of department area Enjoy connecting with customers and demonstrating an enthusiastic and positive attitude Work as a team player in a fast-paced environment, handling multiple priorities and quickly learning new procedures Demonstrate knowledge of store products and services, and use this knowledge to inspire customers to make purchases Meet or exceed sales, customer service and loyalty program standards Communicate effectively with customers, peers Handle physical requirements to accomplish daily responsibilities Worked flexible schedule, including morning, evening and weekend availability

Collection Bureau of Recovery, LLC, Santa Ana, CA 10/09 -05/2010

Collect for Clear Wire and Sprint work with I.E Excel, Word, Answer calls and directed clients to the appropriate people, Daily out, going call 190, Also doing Sales for customer to reconnect services for Clear Wire and Sprint, Customer Services, Make customers to Bundle accounts, work on delinquent accounts over 160days old , manages multiple phone lines, type 50WPM, filing on documents and readily and maintained paper work, Document all activity, work on the dialer, make payment arraignments Meet all monthly individual goals as set by the Department Manager

Cashier Customer Service/Approvals /Collection
Daniel's Home Center, Anaheim, CA 06/05- 08/2009

Verified Customers applications check customer credit report to approves credit, Collect on delinquent accounts from 30-60 days pass, skip traces due manages multiple phones lines, daily out, going calls 200,typed, copied, and mailed letters out to customers , performed extensive filing on documents and readily update and maintained all documents ,Will go and chase customers at there, homes, and collect customer payments, Meet all monthly individual goals as set by the Department Manager.

Approvals La Canasta Furniture, Santa Ana, CA 10/04-05/05

Verified and approved customer's applications, Customer service skills, Multiple, phone lines Front office management. Performed, extensive filing on documents and readily
updated and maintained those papers

Santa Ana High School Santa Ana Ca 9/1998-6/2001
High School Diploma
  • ID#: 123592
  • Location: Corona, CA , 92879

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