Loss Prevention Officer




CHRISTIAN HORMACHEA
454 MINARET STREET, CORONA, CA 92881


H: 9513729068 | C: 9512645158 |


kiddasp00k@gmail.com


PROFESSIONAL SUMMARY
I've worked for a Christian ministry for over ten years! It's been a blessing and great place of work. Great staff and friendly people. Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. 


SKILLS


Active listening skills
Customer-oriented
Upselling techniques
Stocking
Skilled problem solver
Personable
Motivated team player
Natural leader
Fluent in [Spanish]
Consistently meets sales goals


WORK HISTORY


     D.R.H.


Production, Sales Rep, Warehouse | Corona, 92882, CA | January 2004 - January 2016
I did all the production of the materials needed, some Editing, Filming, recording.
Stocked and replenished merchandize according to store merchandizing layouts.
Priced merchandize, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Identified potential shoplifters and alerted management.


Handled all customer relations issues in a gracious manner and in accordance with company policies.
Verified that all customers received receipts for their purchases.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.


BURLINGTON COAT FACTORY


Lost prevention | Houston, 77013, TX | October 2014 - January 2015
I made sure no one was stealing including the staff. Monitored all the cameras and cash registers. Greetedall the customers and checked the receipts and alarms if they forgot to take out aalarm tag.
Identified potential shoplifters and alerted management.
Priced merchandize, stocked shelves and took inventory of supplies.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company\'s mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Verified that all customers received receipts for their purchases.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Communicated clear expectations and goals to each team member.
Strategically scheduled team members to maintain optimal staffing levels at all times.


SAS RETAIL SERVICES


Reset, Remodel, Grocery | open | March 2016 - Current
We have one week to reset, remodel, and restock the store. We work on  one Isle at a time and move it to a different location, depending on the schematics, we make sure all the product is into code, up-to-date, refilling the stock and making sure  the store is presentable for the customer in the morning. There is a lot of customer service, making sure the customers are satisfied and content with their shopping experience. making sure that the construction is not any trouble for the time they are in the store. Customer is number 1 on our list!
Priced merchandise, stocked shelves and took inventory of supplies.
Stocked and replenished merchandise according to store merchandising layouts.
Cleaned and organized the store, including the checkout desk and displays.
Alerted customers to upcoming sales events and promotions.
Identified potential shoplifters and alerted management.
Trained 2 new  associates as soon as possible.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Welcomed customers into the store and helped them locate items.
Educated customers about the brand to incite excitement about the company's mission and values.
Shared best practices for sales and customer service with other team members to help improve the store's efficiency.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Followed merchandising guidelines to present visually appealing displays.
Mentored new sales associates to contribute to the store's positive culture.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Worked with the management team to implement the proper division of responsibilities.
Actively pursued personal learning and development opportunities.
Strategically scheduled team members to maintain optimal staffing levels at all times.
Determined customer needs by asking relevant questions and listening actively to the responses.
Maintained established merchandising standards, including window, sales floor and promotional displays.
EDUCATION
HIGH SCHOOL DIPLOMA
Brea Olinda High School
Brea, CA | 1995








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  • ID#: 121256
  • Location: Corona, CA , 92881

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