Manuela "Nellie Valerio

Manuela  “Nellie” Valerio


                                                                                      13365 Harlow Ave


Corona, CA 92879


Cell: (714) 510-6341


Email: Nellie_soccermom@yahoo.com


OBJECTIVE:                         To obtain a position with an established company that will enhance my skills and benefit from my employment experience.


WORK HISTORY:


11/4/2009 – 7/21/16                                       NovaPro LLP / Carl Warren & Company                 Tustin, CA


Claims Support Specialist / Administrative Assistant


 



  • Check client system daily for new claims to be set up.

  • Place any incoming mail into imaging system to existing file.

  • Set up new claim and assign them to adjuster for coverage analysis.

  • Index all new claims before setting them up to make sure are not duplicates.

  • Process incoming mail to correct files and handling adjuster’s files.

  • Process acknowledgement, tender letters for any claim as requested from handling adjusters.

  • Obtain additional information for handling file needed for the adjuster coverage analysis.

  • Set up reserves on all new claims that have been set up.

  • Maintain daily spread sheet logs and weekly and monthly logs for claims process.

  • Mail out coverage letters, inputting notes in the files and placing a copy in file.

  • Auditing claims file to make sure all coverages and any additional information are place in file, as it is a paperless department.

  • Always meet deadlines.

  • Help Work comp with translations, and covering receptionist with phones for breaks and lunch.


 


06/26/08 – 09/05/08                                       OC Staffing Services                                       Anaheim, CA


1/21/08 – 05/30/08                                          Strategic HR                                                       Irvine, CA


CSR Assistant- Temporary Assignments 



  • Provide technical and clerical assistance to producers and account managers.

  • Provide technical and clerical assistance to a team of two account managers, Unit Manager &


Account Representative.



  • Process policy checking and endorsements to make sure all coverage’s or exclusion were in the policy declaration page.

  • Process vehicle ID Cards for various states, certificates of insurance for insured’s, create letters.

  • Process policy checking and endorsements to make sure all coverage’s or exclusion were in the policy declaration page.

  • Check various carrier websites and printed out renewal declaration pages and new business, cancellations, reinstatements.


 


4/2007 – 11/2007                                              Brown & Brown of California Insurance Inc, Orange, CA


CSR/Assistant Account Manager



  • Provide technical and clerical assistance to a team of two account managers & producer.

  • Worked on Medical Malpractice accounts, along with a portion of commercial insurance including General Liability and Workers Compensation.

  • Process policies, endorsements, cancellations, certificates of insurance for insured’s and other items related to the servicing of clients policies in an accurate and timely fashion.

  • Relieve the Receptionist for breaks, process incoming mail and outgoing mail.


3/2003 – 4/2007                                                Union Banc Insurance Services, Inc., Fullerton, CA


CSR/Assistant Account Manager-Personal Lines


Claims Assistant



  • Provide technical and clerical assistance to a team of four account managers.

  • Process policies, endorsements, cancellations and other items related to the servicing of client’s policies in an accurate and timely fashion.

  • Entered first reported items, adjuster’s information, check amounts, sent claim received confirmation letter to insured and follow up on claim status with adjuster.


 


 


09/1999 – 11/2002                           Select Personnel Services/Remedy Staffing Services  Ontario, CA


Industrial Onsite Assistant


Clerical/Industrial Personnel Supervisor


 



  • Pre-screened, tested and Interview prospect employees for job placement.

  • Confirmed applicant information, processed payroll and work related injuries.

  • Recruiting & Advertising

  • Interview and Job placement

  • Confirmed applicant information, processed payroll and work related injuries.

  • Typed Proposals to new and existing customers.


 


SKILLS:



  • Bilingual – Spanish / English

  • Microsoft Office, Microsoft Outlook, WordPerfect 5.2, Lotus 1-2-3, Microsoft Word & Excel, UBOC Rumba Payroll System, ADP System, Paycom

  • Sagitta – Insurance Application Program,

  • AMS Program

  • Swissre Insurance Programs/Systems

  • Infinity Delphi Information Systems

  • CRS24 Systems


 


REFERENCES UPON REQUEST


 

  • ID#: 115434
  • Location: Corona, CA , 92879

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!