Executive Administrative Assistant

Holley Kalousek


22955 Copper Ridge Dr. Corona, CA 92882


Phone: (909) 728-7875


Email: hbiroczky@hotmail.com


Employment History:


May 2015- Current


Self Performance Mechanical, Inc.


Position: Operations Manager


Responsibilities: Managing all Service Technicians, training new technicians on internal procedures, ensuring they complete all assigned jobs, and building relationships with our Customers. Scheduling, dispatching and assisting in billing and payroll when needed. Creating spreadsheets that track productivity, customer information, and technician information. Hosting weekly Technician training calls to provide technicians with industry news, safety information and company updates. Create quotes and proposals for potential customers and existing contracts. Order all parts and contractors needed to complete approved proposals. Oversee the Dispatch, Projects and Customer Service departments to ensure productivity. Handled all escalated issues and attended Management meetings to discuss solutions and ideas to better the company. Work closely with the Sales Department to create project proposals for major repairs & installs, obtain necessary permits & licenses, coordinate job walks & outside vendors, and oversee project until completion.


March 2014- May 2015


DC Logistics


Position: Customer Service Manager


Responsibilities:Handle all aspects of accounts stored at the City of Industry location, such as: billing, inventory tracking, inbound and outbound order fulfillment, and customer service. Completed spreadsheets tracking each customers inventory and overall warehouse inventory. Worked closely with upper Management to determine best possible way to serve all customers and accounts. Booked carriers for pick-up of outbound orders and worked closely with 3rd parties to handle all loads with fast efficiency. Implemented multiple new databases to assist with inventory tracking, inbound and outbound orders, billing and label printing. Handled EDI transmissions communicating the necessary pick-up and delivery information. Worked with warehouse team to ensure all orders ship out correctly & safely and implemented new processes to improve the old. Brought on new clientele by determining the service needed and how our company could best serve them all while providing competitive pricing and still making a profit.


April 2013- March 2014


Self Performance Mechanical, Inc.


Position: Service Supervisor/ Dispatch Supervisor/ Projects Coordinator/ Operations Manager


Responsibilities:Managing all Service Technicians, training new technicians on internal procedures, ensuring they complete all assigned jobs, and building relationships with our Customers. Scheduling, dispatching and assisting in billing and payroll when needed. Creating spreadsheets that track productivity, customer information, and technician information. Hosting weekly Technician training calls to provide technicians with industry news, safety information and company updates. Create quotes and proposals for potential customers and existing contracts. Order all parts and contractors needed to complete approved proposals. Oversee the Dispatch, Projects and Customer Service departments to ensure productivity. Handled all escalated issues and attended Management meetings to discuss solutions and ideas to better the company.


August 2011- April 2013


Connect Merchant Payment Services


Position: Customer Service Representative


Responsibilities:Customer service calls, assistance with transactions & deposits, and account updates. Downloading & shipping out equipment, reprograms and installs. Reporting and spreadsheets for merchants, corporate office, and CEO. Assisting with recruiting for Marketing positions and assisting with Operations Department supervision.July 2010- December 2010 Providence Centers of HypnotherapyPosition: Personal AssistantResponsibilities:Creating and filing patient files, billing, answering phones, and running errands. Setting up client appointments, note taking, basic marketing.


Education:


Etiwanda High School Etiwanda, CA


Chaffey Community College Rancho Cucamonga, CA


Skills:


75+ WPM


Microsoft Excel, Word and Outlook


Google Drive


Various dispatching databases


QuickBooks

  • ID#: 114202
  • Location: Corona, CA , 92883

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