Medical Front Desk Receptionist
13787 PALOMINO CREEK DR CORONA, CA 92883
951 805 9165 TIFFANYSTOCKING@YAHOO.COM
TIFFANY KAELA STOCKING
To obtain a administrative position within an established company, where I can utilize my strong organizational skills, strong customer service experience, and ability to work well with others to improve customer satisfaction.
Health Scan Imaging - Temecula, California
Patient Representative January 2015 - Present
Schedule and screen patients according to radiology protocol
Advise patient instructions for radiology exam
Answer high volume calls; screen calls
Communicate & coordinate STAT exams with Dr.s offices
Manage flow of front desk check in, registration and database entries
Follow office and HIPPA policies and procedures
Open and close office, along with maintaining cleanliness of front office including examination rooms and other areas
Glen Ivy Hot Springs - Corona, CA
Spa Coordinator March 2014 July 1015
Provided exceptional customer service
Provided tours and detailed information on the spa facility and services.
Provided guest with full knowledge of services and understanding of the spa and features
Scheduled, confirmed, & checked clients in/out for appointments and has a full understanding of the schedule
Handled point of sales with client services and retail purchases.
Grotto Attendant April 2009 November 2009
Up sell Grotto treatment to spa guests.
Helped to ensure guest comfort while receiving the Grotto treatment.
Maintained a sanitary environment for spa guests.
Massage Envy Spa - Corona, CA
Sales Associate/Receptionist February 2010 August 2013
Performed administrative tasks including file maintenance, data entry, and answering multi-line telephone system.
Effectively resolved customer concerns.
Assisted in the training of new staff members.
Responsible for weekly inventory restock of clinic retail for both front and back office.
Implemented excellent customer service to ensure client satisfaction.
Responsible for point of sales with client services and retail purchases, as well as recommending additional products with a focus on selling additional services and memberships to meet the clients needs.
Scheduled, confirmed, & checked clients in/out for appointments.
Served as a role model to spa staff in maintaining company standards.
*Top membership sales multiple times
American Eagle - Corona, CA
Sales Associate September 2008 September 2010
Input customer information in store database.
Kept a tidy store front and replenished stock as needed.
Set up promotional displays.
Successfully handled crowds during demanding sales events by providing excellent customer service.
Cash handling on POS register as well as selling company credit cards.
* Top credit card sales multiple times.
Astroview Satellite Incorporated - Lake Elsinore, CA
Receptionist January 2007 January 2008
Emailed, faxed, and filed all data into the main database.
Provided accurate inventory of all equipment and supplies on a weekly basis.
Answered multi-line phones as well as providing excellent customer support.
Dispatched orders to employees as well as companies main database.
AMERICAN COLLAGE OF HEALTHCARE
SEPTEMBER 2012 PRESENT
RCC BEN CLARK ACADAMY
COURSE COMPLETED JUNE 2010
ORTEGEA HIGH SCHOOL
HIGH SCHOOL DIPLOMA 2009
Excellent customer service background, personable & friendly, punctual, high attention to detail, organized, strong written & verbal communication skills, goal oriented, quick to learn, sales, Microsoft office knowledge, type 40 wpm, first aid and CPR certified.
Available upon request.