Medical Front Desk Receptionist


13787 PALOMINO CREEK DR • CORONA, CA 92883
951 805 9165 • TIFFANYSTOCKING@YAHOO.COM
TIFFANY KAELA STOCKING
OBJECTIVE


To obtain a administrative position within an established company, where I can utilize my strong organizational skills, strong customer service experience, and ability to work well with others to improve customer satisfaction.

WORK EXPERIENCE




Health Scan Imaging - Temecula, California
Patient Representative January 2015 - Present
• Schedule and screen patients according to radiology protocol
• Advise patient instructions for radiology exam
• Answer high volume calls; screen calls
• Communicate & coordinate STAT exams with Dr.’s offices
• Manage flow of front desk check in, registration and database entries
• Follow office and HIPPA policies and procedures
• Open and close office, along with maintaining cleanliness of front office including examination rooms and other areas
Glen Ivy Hot Springs - Corona, CA
Spa Coordinator March 2014 – July 1015
• Provided exceptional customer service
• Provided tours and detailed information on the spa facility and services.
• Provided guest with full knowledge of services and understanding of the spa and features
• Scheduled, confirmed, & checked clients in/out for appointments and has a full understanding of the schedule
• Handled point of sales with client services and retail purchases.
Grotto Attendant April 2009 – November 2009
• Up sell Grotto treatment to spa guests.
• Helped to ensure guest comfort while receiving the Grotto treatment.
• Maintained a sanitary environment for spa guests.
Massage Envy Spa - Corona, CA
Sales Associate/Receptionist February 2010 – August 2013
• Performed administrative tasks including file maintenance, data entry, and answering multi-line telephone system.
• Effectively resolved customer concerns.
• Assisted in the training of new staff members.
• Responsible for weekly inventory restock of clinic retail for both front and back office.
• Implemented excellent customer service to ensure client satisfaction.
• Responsible for point of sales with client services and retail purchases, as well as recommending additional products with a focus on selling additional services and memberships to meet the client’s needs.
• Scheduled, confirmed, & checked clients in/out for appointments.
• Served as a role model to spa staff in maintaining company standards.
*Top membership sales multiple times
American Eagle - Corona, CA
Sales Associate September 2008 – September 2010
• Input customer information in store database.
• Kept a tidy store front and replenished stock as needed.
• Set up promotional displays.
• Successfully handled crowds during demanding sales events by providing excellent customer service.
• Cash handling on POS register as well as selling company credit cards.
* Top credit card sales multiple times.
Astroview Satellite Incorporated - Lake Elsinore, CA
Receptionist January 2007 – January 2008
• Emailed, faxed, and filed all data into the main database.
• Provided accurate inventory of all equipment and supplies on a weekly basis.
• Organized office
• Answered multi-line phones as well as providing excellent customer support.
• Dispatched orders to employees as well as companies main database.


EDUCATION

AMERICAN COLLAGE OF HEALTHCARE
SURGICAL TECHNOLOGY
SEPTEMBER 2012 – PRESENT
EMT-BASIC TRAINING
RCC – BEN CLARK ACADAMY
COURSE COMPLETED JUNE 2010
CPR CERTIFIED
OCTOBER 2013
ORTEGEA HIGH SCHOOL
HIGH SCHOOL DIPLOMA 2009
SKILLS

Excellent customer service background, personable & friendly, punctual, high attention to detail, organized, strong written & verbal communication skills, goal oriented, quick to learn, sales, Microsoft office knowledge, type 40 wpm, first aid and CPR certified.
REFERENCE

Available upon request.
  • ID#: 101578
  • Location: Corona, CA , 92883

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