Customer Care Representative
Job Description
CUSTOMER CAREREPRESENTATIVE
POSITION
Summary:
Interfaceswith homebuyer and trade partners to perform final orientations and diagnose,schedule and complete warranty service work.
ESSENTIAL DUTIES AND
Responsibilities:
Pre-walk homesites to provide punchlist forconstruction to delivery of home to customer; provide quality control offinished product
Conducthomeowner celebration, acquainting homeowner with operation of appliances,heating/cooling systems, maintenance of home, etc
Coordinatewith the Construction Department staff and trade partners in the completion ofwalk-through repairs within 5 days
Scheduleand supervise trade partner repairs in homes after delivery to homeowner
Scheduleinspections with homeowners, assess routine warranty claims and follow throughto completion all service requests within seven 7 days
Provideaccurate and timely information to Customer Care Manager on progress and scopesof work
Maintainpositive homeowner relations, provide homeowner with knowledgeable, timely andprofessional service
Evaluatetrade partners and product performance. Provide on going information to Customer Care Manager as it relates toquality of workmanship and materials
Workwith Customer Care Manager on special projects as needed
Participateand attend department meetings
Keepaccurate service request logs and documentation of all work performed
Performall other duties as assigned
EDUCATION AND ADDITIONALREQUIREMENTS:
Six(6) years residential customer care or construction field
Highschool diploma or GED required
Validdriver's license
Excellentcommunication skills, verbal and written
Strongorganizational and interpersonal skills
Maintainregular attendance and punctuality relative to daily work schedule is required
Mustbe able to deal effectively with confrontational situations and maintain objectivityin public relations
Detailoriented, works well under pressure, capable of handling multiple tasks withsimultaneous deadlines
Followdirections from a supervisor
Understandand follow work rules and procedures
Acceptconstructive feedback
Teamplayer
PHYSICALREQUIREMENTS:
Requiresthe ability to work eight hours per day in the confined quarters of aconstruction trailer, the ability to operate a motor vehicle, read Plans, climbstairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipmentwhich may be in excess of 50 pounds, occasionally operate constructionequipment. Finger dexterity may berequired to operate a computer keyboard and calculator.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
CUSTOMER CAREREPRESENTATIVE
POSITION
Summary:
Interfaceswith homebuyer and trade partners to perform final orientations and diagnose,schedule and complete warranty service work.
ESSENTIAL DUTIES AND
Responsibilities:
Pre-walk homesites to provide punchlist forconstruction to delivery of home to customer; provide quality control offinished product
Conducthomeowner celebration, acquainting homeowner with operation of appliances,heating/cooling systems, maintenance of home, etc
Coordinatewith the Construction Department staff and trade partners in the completion ofwalk-through repairs within 5 days
Scheduleand supervise trade partner repairs in homes after delivery to homeowner
Scheduleinspections with homeowners, assess routine warranty claims and follow throughto completion all service requests within seven 7 days
Provideaccurate and timely information to Customer Care Manager on progress and scopesof work
Maintainpositive homeowner relations, provide homeowner with knowledgeable, timely andprofessional service
Evaluatetrade partners and product performance. Provide on going information to Customer Care Manager as it relates toquality of workmanship and materials
Workwith Customer Care Manager on special projects as needed
Participateand attend department meetings
Keepaccurate service request logs and documentation of all work performed
Performall other duties as assigned
EDUCATION AND ADDITIONALREQUIREMENTS:
Six(6) years residential customer care or construction field
Highschool diploma or GED required
Validdriver's license
Excellentcommunication skills, verbal and written
Strongorganizational and interpersonal skills
Maintainregular attendance and punctuality relative to daily work schedule is required
Mustbe able to deal effectively with confrontational situations and maintain objectivityin public relations
Detailoriented, works well under pressure, capable of handling multiple tasks withsimultaneous deadlines
Followdirections from a supervisor
Understandand follow work rules and procedures
Acceptconstructive feedback
Teamplayer
PHYSICALREQUIREMENTS:
Requiresthe ability to work eight hours per day in the confined quarters of aconstruction trailer, the ability to operate a motor vehicle, read Plans, climbstairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipmentwhich may be in excess of 50 pounds, occasionally operate constructionequipment. Finger dexterity may berequired to operate a computer keyboard and calculator.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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