Customer Service

o Must have 3+ years CSR experience
o CSR with leadership ability
o Prefer someone with previous Tile industry experience at least experience in the trades, building material, design, etc
o Must have systems experience, Mass 200 experience a must!!!!!
o Professionalism
o Customer Skills
o Well spoken
o Problem resolution
o Phone skills
o Upbeat enthusiastic
o Leader

Duties Include, but not limited to:
o Confirm receipt of customer PO receive order via fax, email, phone
o Order entry
o Print warehouse pick sheets order to warehouse timely 2-4 hours
o Invoicing
o Much time on phone with customers, sales reps
o Follow up on orders
o Follow up on customer issue close loop
o Organize multiple customer shipments on weekly basis
o Schedule with Carriers
o Process BOL's
o Constant communication and follow up with outside sales reps
o Work open/aging orders daily
o Work RMA's daily (72 hour turn-around)
o Filing
o Scanning
o Attend meetings
o Manage time & productivity

Don't Be Fooled

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