Program Manager

Job Summary
As a Program Manager at Agile Sourcing Partners, Inc., it is your responsibility to manage all aspects of the program including customer and supplier contract negotiations, data communication with suppliers and customer, invoice processing and payment, project status and communication. You will understand our contracted customer needs, issues, and requirements in order to communicate these clearly to internal stakeholders and suppliers. You will oversee a team of Account Specialists and/or Data Analysts who will assist you in fulfilling the aforementioned responsibilities.
Job Functions
o Provides daily oversight and management to a team of 2 to 5 Account Specialists and/or Data Analysts.
o Ensures business continuity by creating redundancy, back up support and documentation.
o Serve as lead contact to the customer regarding the program.
Customer Service
o Delivers 100% customer satisfaction with Agile services by ensuring 24 hour turnaround and other service metrics are met or exceeded.
o Ensures the Account Specialists and/or Data Analysts demonstrate consistent communication, follow-up and resolution of issues in order to maintain the credibility and trust with customers and suppliers.
o Understands customer needs, issues and requirements and is able to describe these clearly to internal stakeholders and suppliers.
Business Acumen
Supplier Management
o Coordinates and manages the data collection from a wide variety of suppliers; matching suppliers to the most appropriate data collection tool:
Flat File, Webforms or Excel.
o Educates suppliers on the data collection process and manages the implementation of new data integrations from start to finish.
o Keeps up to date records of supplier configurations and /or support incidents.
o Ensures that supplier invoices are processed and submitted to accounting for on-time payment.
Data and Invoice Management
o Ensures that daily data collection occurs and successfully processes.
o As subject matter expert on the in-house Rentals system, works closely with the IT development team to manage system enhancements and system testing.
o Oversees the exception process, ensuring Account Specialists and/or Data Analysts track rejects from reconciliation steps until resolved; provide exception reporting and escalate issues as required.
o Initiates action for escalation of rejected or inaccurate supplier invoices and works closely internally and externally to ensure issues are communicated and resolved in a timely and efficient manner.
o Assists in development/management of the collection of information for benchmarking business processes such as performance metrics, quality costs, and customer complaints.
o Maintains and updates the KPIs and SLAs by contract.
o Minimum Education:
Bachelor's Degree in Business, Supply Chain, or other applicable field.
o Minimum
5-10 years' leadership experience demonstrating progressive responsibility; commercial/construction rental equipment experience preferred.
o Excellent interpersonal skills with the ability to present to customers and influence results from service partners.
o Project management.
o Ability to analyze and resolve system issues that affect the collection and distribution of data files, regardless of whether the problem originates in an area under direct or indirect control.
o Leadership skills to motivate cross-departmental teams' performance towards excellence and develop team concepts and consensus-building management styles.
o Accomplished with Microsoft Outlook, Word, Excel, and PowerPoint. Must have the ability to independently create complex spreadsheets and perform quantitative

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