Service Department Dispatcher
Couts Heating & Cooling, Inc.
Couts Heating & Cooling, Inc.
Corona, CA Corona, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 20 hours ago 20 hours ago 20 hours ago We're looking for a passionate member of our team with strong communication skills to join our customer service team as a Service Dispatcher.
The successful candidate will be responsible for managing customer calls and emails, prioritizing the customer response queue, and dispatching technicians to jobs.
We're looking for a professional who will accurately record requests received from customers and coordinate their requests with our technicians' schedules.
Responsibilities:
Coordinates service resources.
Quote estimating and delivery.
Input information into the ServiceTrade system.
Maintain accurate history and job files to facilitate smooth transition to other depts Generates service calls, dispatches technicians, and notifies customers.
Process quotes from techs via ServiceTrade and review each quote to add or remove items as needed.
Interacts and communicates with all Project Managers and HVAC Field Technicians.
Interface with technicians and supervisors on any issues relating to quotes.
Coordinate parts and techs to accomplish repairs.
Review service calls and process billings.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Couts Heating & Cooling, Inc.
Corona, CA Corona, CA Full-time Full-time $22 - $25 an hour $22 - $25 an hour 20 hours ago 20 hours ago 20 hours ago We're looking for a passionate member of our team with strong communication skills to join our customer service team as a Service Dispatcher.
The successful candidate will be responsible for managing customer calls and emails, prioritizing the customer response queue, and dispatching technicians to jobs.
We're looking for a professional who will accurately record requests received from customers and coordinate their requests with our technicians' schedules.
Responsibilities:
Coordinates service resources.
Quote estimating and delivery.
Input information into the ServiceTrade system.
Maintain accurate history and job files to facilitate smooth transition to other depts Generates service calls, dispatches technicians, and notifies customers.
Process quotes from techs via ServiceTrade and review each quote to add or remove items as needed.
Interacts and communicates with all Project Managers and HVAC Field Technicians.
Interface with technicians and supervisors on any issues relating to quotes.
Coordinate parts and techs to accomplish repairs.
Review service calls and process billings.
Job Type:
Full-time Pay:
$22.
00 - $25.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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